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Frequently Asked Questions
￼Which box is best for me?
There is a LifeBox to suit everyone:
Our Everyday Lifebox is designed to encourage daily energy, vitality & healthy digestion. All products are always gluten free.
Designed for optimum wellness. Cleanse is designed to restore, rejuvenate & encourage the optimal functioning of the immune system. This is our only fully “vegan friendly” box each month however some months you will find some of our other boxes are also full of vegan goodies too!
Our Women’s Health Lifebox is designed to support women with an active lifestyle who want to fuel, nourish & heal their bodies with real natural food.
Our Men’s Health Lifebox is designed to support men with an active lifestyle who want to fuel, nourish & heal their bodies with real natural food.
Designed for children (or big kids!) age 3+ and provides easy after school snacks or weekend treats. We try to ensure that some items are school friendly and thus can be taken in school packed lunches, however all items are as natural, unprocessed, nourishing and delicious as possible to introduce children to healthy eating from a young age.
I have food allergies, are the boxes suitable for me?
Yes! Our boxes evolve each month and feature a wide range of products however all allergy information is updated each month on each individual product page – just scroll down to the menu where all the individual allergen / intolerance details are listed against each product.
Our Cleanse Lifebox is vegan friendly EVERY MONTH Our Everyday Lifebox is gluten free EVERY MONTH.
How do I place an order?
Placing an order is incredibly simple. Just head to our “Choose you box” page, select your preferred Lifebox, select a gift option if required and click “Add to cart” – then “view your cart” and place your order by entering your delivery information and payment details. Your Lifebox will then be created especially!
Can I buy a Lifebox as a gift?
You can easily choose to buy a single box as a gift. Simply choose the appropriate gift option from the drop down menu when choosing your box and we will tie a lovely ribbon around the box and include your desired message. Just fill in what you would like to say in the “order notes” box.
Can I also include a gift message with my box?
Just write your chosen message in the “order notes” section where you enter the delivery information at checkout.
How does Lifebox choose what is in each box?
Our Lifebox Crew are constantly and painstakingly scouring the health food world to analyse and select only the highest quality products to go in our boxes to ensure you receive the most nourishing and supreme health foods.
We only source products from health food brands (big and small) that share our obsession to provide you with wholesome, natural and real food products. These “chosen ones” must adhere to 2 or more of our specific Lifebox Rules:
UK BASED, REFINED SUGAR FREE, ORGANIC, GMO FREE, RAW, VEGAN, SUSTAINABLE, FAIRTRADE, GLUTEN FREE, DAIRY FREE, WHEAT FREE, NO PRESERVATIVES OR ADDITIVES
We try and support small and emerging companies like ourselves and we endeavour to only include products that do not contain artificial sweeteners, artificial preservatives, food additives, trans fats, artificial flavourings or colours, MSG or High Fructose Corn Syrup however we CANNOT GUARANTEE that absolutely every product is free from EVERYTHING that we have listed here.
What is in a typical monthly box?
Each monthly box across our adult range contains a minimum of 12 health and superfood products / beverages designed for you to incorporate easily into your every day lifestyle whether it be taking our products with you to work or “on the go” or trying out some new ingredients in your own homemade dishes or trying out one of our delicious recipes included in our boxes.
Please follow the link to see what is on this month’s menus:
THIS MONTH’S MENUS
A monthly box is designed to last you 2-4 weeks (although many customers are so excited by the fabulous new products much of their box is gone within 1-2 weeks!) Take one product with you to work one day, or make one of our recipes the next – easy little incorporations into your current lifestyle.
I am not sure how to use one of my products – how should I consume it?
We try and source the very latest health and superfoods and thus some of the products you may not have heard of or are not sure how to use in your own recipes and daily life. We try and give you as much helpful information and guidance as possible, both on the product website pages and on the cards found within your monthly box. We research and test numerous recipes to include in order to inspire you to use your products/ingredients. If you require any further assistance please do not hesitate to drop us a line.
Can I choose what is in my Lifebox?
Our Lifebox Crew work hard to select products that we think you will love each month however obviously each individual and their tastes are very different. We can offer (when time allows!) limited numbers of bespoke boxes if you or the person you are wanting to gift a box to have certain food allergies, intolerances or dislikes. We only offer this service via direct emails and using our smaller “mini box” including up to a maximum of 10 products. Price is available on request and is dependant on specific requirements. Please contact us direct and one of our crew will speak to you directly.
Is my Lifebox actually value for money?
Lifebox aim to cram as many top quality products into each box as humanly possibly (a minimum of 12 per box) which is reflected in the cost of our boxes and the postage cost that is charged. Each box contains a beverage too which makes our boxes quite substantial for the old postman to handle! Many traditional and readily available mass produced supermarket snacks and supposed health foods that are labelled 0% fat and low fat are full of unnecessary nasties such as fillers, preservatives and cheap, often synthetic ingredients, high salt and added refined sugar.
We at Lifebox endeavour to offer as much as possible organic, ethically sourced and nutrient-rich products that come from a wide range of companies and distributors across the country. We love to work with small producers as much as possible who curate handmade products which we think is incredibly important and something we wish to continue. Sourcing such natural handmade products is also reflected in the price of the box. We also take time to create recipes that are included in each box which also takes time and effort on our part – these little personal touches help to make Lifebox what it is.
Are all products certified as organic?
Lifebox strongly supports organic farming and agriculture, however not all products we put in our boxes will be certified organic. This is due to some companies not yet acquiring their certification despite maintaining clean and green production as it may just not be possible. We always try to ensure each product has been made to nourish the body in a sustainable and ethical way.
I love one of the products from my Lifebox, where can I buy it?
If you love one of the products that you have tasted, click on the company logo within the “BRANDS WE LOVE” section to get straight to the companies site to enquire or purchase more of their goodness. If you cannot see the appropriate logo, drop us an email and we can tell you a local stockist or an appropriate way to acquire some more.
Am I eligible for a refund?
￼Lifebox does not offer refunds. This includes any partial refunds on subscriptions that
have already started. Lifebox may, at its sole and absolute discretion, decide to offer a refund in the event of there being extenuating circumstances. Lifebox does not accept returns of monthly boxes or individual products under any circumstances.
What payment methods do you accept?
Currently we only accept paypal payments through the Paypal Checkout payment gateway. If you do not have a PayPal account you can still checkout using a credit or debit card by selecting the appropriate link on the PayPal checkout page.
Delivery / Postage
Does the box fit through the letterbox?
Unfortunately, because we want to cram as much into your Lifebox as possible we have had to make the box slightly larger and thus it will not fit through a standard letter box. If you think you might be out then just leave us a little note in the “order notes” section with a safe place to leave it and we can include this on your address label with your magical parcel.
What happens if I am not in when it arrives?
If you think you might be out then just leave us a little note in the “order notes” section with a safe place to leave it and we can include this on your address label with your magical parcel. If you are not in when you Lifebox arrives and have not specified a safe place then Royal Mail will leave a card telling you where to collect your parcel from or how you can rearrange delivery.
When will my Lifebox arrive?
Single purchase boxes are sent out on Monday, Wednesday & Fridays. For example, if you order on Saturday your box will be sent out via 24/48 service on Monday. Our standard flat rate 48 hour service with Royal Mail endeavours to deliver your Lifebox within 2-3 working days. This may however vary due to unforeseen circumstances.
We post all subscription boxes to current customers on or as close as possible to the 1st of each month. If you are new to Lifebox and sign up after the 1st of the month, your box will arrive the following month.
Do you only ship to the UK? Im in Europe, can I still get a box?
Currently Lifebox only ships to addresses within the UK via the website. We are able to offer international shipping via direct email orders that will be invoiced and paid for via the paypal payment gateway prior to your box being sent out. Contact us directly for a postage quote on email@example.com.
Who delivers my Lifebox?
￼We post your lifebox out using Royal Mail 24/48 hour service depending on the postage option chosen at checkout. Lifebox is not responsible or liable for any delay of delivery of your box or any damage caused to your box which is beyond the control of Lifebox.
Does my box require a signature?
You do not need to be in or sign for the box. If it is likely that you are not in to receive your box please specify in the ‘order notes’ section of the checkout page, a safe place to leave it. If no safe place is specified then Royal Mail will not leave the box and will therefore have to be collected or arranged to be re-delivered.
Why do you have outer packaging for the box?
The outer wrapping is designed to protect the goods inside your box to reduce the amount of movement during transit and to ensure you Lifebox arrives to you in the best possible condition. It is also to reduce the amount of replacement boxes and waste created.
Subscriptions / My account
￼Can you tell me a little more about the 3 month / 12 month subscriptions?
Our Lifebox Subscription options are available in the “choose your box section” and are available for each of our range. We provide the option to pay monthly or to pay in full (paying in full entitles you to FREE POSTAGE!) and you can choose a 3 month trial period or a 12 month subscription length.
The subscription payments are set up via paypal which enables payment to be automatically made each month. Your box is sent out on or as close as possible to the 1st of every month. So, for example, if you sign up in January, you will receive your first box at the beginning of Feb!
When can I expect my first Lifebox to arrive if I have signed up for a subscription?
Subscriptions work a month in advance so your first box will be sent out the month following when you first subscribed. We post all subscription boxes to current customers on or as close as possible to the 1st of each month. If you are new to Lifebox and sign up after the 1st of the month, your box will arrive the following month.
Can I gift a subscription?
Yes absolutely. Just go through the order process steps and enter the recipients details in the delivery address. If you require a gift message or a gift card to be sent out to the recipient detailing their subscription then just let us know in the “order notes” section on the cart page. The recipient will be sent their first box on or as close as possible to the 1st of the following month.
How can I change my delivery address?
￼Simply head to our homepage and click on the “my account” tab from the drop down HOME menu to update any of your account details or email us direct by clicking firstname.lastname@example.org
Why has my subscription been suspended?
Your Account may have been suspended if you have changed your account or credit/ debit card details. To check your details please login to your account. If you used your PayPal account to pay for your subscription, you will need to log in and update your payment details in PayPal.
When am I billed?
If you are on a monthly subscription, your first automatic payment will occur on the 1st of the following month. If you have paid in full you will not be charged monthly as free postage is included with the up front full payment.